1. General

1.1 Objective and Responsibility

(1) The purpose of this privacy policy is to inform you about the nature, scope, and purpose of the processing of personal data on our website fractummetals.com and associated pages (hereinafter collectively referred to as "website"). This privacy policy applies regardless of the systems, platforms, and devices (e.g., desktop or mobile) on which the website is accessed.

(2) The provider of the website and legally responsible entity is Fractum Metals (hereinafter referred to as the "provider", "we", or "us"). For contact details, please see the information below or on our contact page.

(3) For privacy-related inquiries, you can reach us at: info@fractummetals.com
Or by mail: Fractum Metals, 17350 State Hwy 249, Ste 220 #32075, Houston, Texas 77064 US

(4) The term "user" includes all visitors to our website and individuals who contact us through our contact form or email.

1.2 Legal Basis

Your personal data is collected and processed on the following legal bases:

a) Consent in accordance with Art. 6 (1) (a) of the General Data Protection Regulation (GDPR) and California Online Privacy Protection Act (CalOPPA). Consent is freely given in a specific, informed, and unambiguous manner.

b) Necessity for contract performance in accordance with Art. 6 (1) (b) GDPR, i.e., the data is necessary to respond to your inquiries or prepare potential business relationships.

c) Legal obligation in accordance with Art. 6 (1) (c) GDPR, i.e., data processing required by law or regulation.

d) Legitimate interests in accordance with Art. 6 (1) (f) GDPR, i.e., processing necessary to safeguard our legitimate business interests, provided these do not outweigh your fundamental rights and freedoms.

1.3 Data Subject Rights

You can assert your rights regarding your personal data at any time using the contact details provided above. As a data subject, you have the following rights:

(1) Right to revoke consent: You may revoke consent at any time for future processing in accordance with Art. 7 GDPR.

(2) Right to information: You can request confirmation of whether your data is being processed and receive information about it at no charge (Art. 15 GDPR).

(3) Right to rectification: You may request immediate correction of incorrect personal data (Art. 16 GDPR).

(4) Right to erasure: You may request deletion of your personal data under certain circumstances (Art. 17 GDPR).

(5) Right to restriction: You may request restriction of processing under certain conditions (Art. 18 GDPR).

(6) Right to data portability: You may receive your data in a structured, commonly used, machine-readable format (Art. 20 GDPR).

(7) Right to object: You may object to processing based on legitimate interests at any time (Art. 21 GDPR).

(8) Right to file a complaint: You have the right to lodge a complaint with the appropriate supervisory authority (Art. 77 GDPR).

1.4 Deletion of Data

Your personal data is deleted as soon as the purpose for which it was collected has ceased to exist and there are no legal or contractual obligations requiring retention. Typically, inquiry data is retained for the duration of the business relationship or inquiry resolution, plus any applicable legal retention periods.

1.5 Security Measures

We implement state-of-the-art organizational and technical security measures to ensure compliance with relevant legal provisions and to protect personal data against accidental or intentional manipulation, loss, destruction, and unauthorized access. Our data is stored securely in Google Workspace with encryption and access controls.

2. Data Collection and Processing

2.1 Information We Collect

We collect the following types of personal information through our website:

• Contact Information: Name, email address, phone number (when voluntarily provided through our contact form or email communications)

• Inquiry Details: Any additional information you provide in your messages or communications with us

• Technical Data: IP addresses, browser type, and usage data collected through analytics tools

2.2 How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide information about our services

• To communicate with you regarding potential business relationships

• To improve our website and services through analytics

• To comply with legal obligations and protect our legitimate business interests

2.3 Data Storage

Your personal information is stored securely in:

• Google Workspace: Email communications are stored in our Google Workspace email system, which employs industry-standard encryption and security measures.

• Google Sheets: Contact and inquiry information may be stored in Google Sheets for business management purposes, with access restricted to authorized personnel only.

2.4 Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Google Workspace acts as our data processor under their Business Associate terms, providing email and data storage services.

• Legal Requirements: When required by law, regulation, legal process, or governmental request.

• Contractual Obligations: When necessary to fulfill contractual obligations or legitimate business purposes (e.g., accounting, legal compliance).

• Business Protection: To protect the rights, property, or safety of Fractum Metals, our users, or others.

3. Cookies and Tracking Technologies

3.1 Analytics Tools

We use the following analytics and performance monitoring tools:

• Vercel Analytics: Collects anonymous usage data to help us understand how visitors interact with our website. This includes page views, session duration, and navigation patterns. No personally identifiable information is collected. For more information, see Vercel Analytics Privacy Policy.

• Vercel Speed Insights: Monitors website performance and loading times to improve user experience. This tool collects technical performance data without identifying individual users.

3.2 Do Not Track Signals

Our website respects browser "Do Not Track" (DNT) signals. The analytics tools we use (Vercel Analytics and Speed Insights) collect minimal, non-identifying data. If you prefer to disable analytics tracking entirely, you can use browser extensions that block tracking scripts.

4. Informational Website Notice

Important: This website is for informational purposes only. We do not process any transactions, payments, or sales through this website. All actual precious metals trading transactions require separate written agreements and are conducted independently of this website.

When you contact us through our contact form or email, you are submitting an inquiry only. This does not create a client relationship, contractual obligation, or binding agreement of any kind.

5. Additional Privacy Notice for California Residents

Under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA), California residents have additional rights:

• Right to know what personal information is collected, used, shared, or sold

• Right to delete personal information held by businesses

• Right to opt-out of sale of personal information (Note: We do not sell personal information)

• Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us at info@fractummetals.com.

6. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

7. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using our website and providing your information, you consent to such transfers. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy to reflect changes in our practices, legal requirements, or services. Material changes will be communicated through:

• Posting the updated policy on this page with a new "Last Updated" date

• Email notification to users who have contacted us (for significant changes)

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: info@fractummetals.com

Phone: +1 (224) 875-8393

Mail: Fractum Metals
17350 State Hwy 249, Ste 220 #32075
Houston, Texas 77064 US